To Marie Ann Dela Dissertation flexible working for her dedication and perseverance during the data collection personal statement. I could not have completed the interviews and questionnaires without her. Also to the administrative team at the London School of Marketing, I would like to send many thanks, in particular Christabel Loganathan.
Finally, I wish to acknowledge Heather Dissertation flexible working from the University of Northampton for assisting me to enter the MBA course which led me to this wonderful dissertation experience. Thank you all. Increasingly, they are being adopted by organisations in an effort to increase employee well-being and intent to stay. This dissertation is a case study into one particular type of FWA; working from home, click at this page its effects on employee intent to stay at Remote Staff Support Solutions Inc.
The company has experienced a high turnover rate typical of the BPO industry. This research is significant due to the lack of research literature regarding Link effects from the employee's perspective in the Dissertation flexible working industry and wider Philippines' labour force, and provides key recommendations for the company to reduce turnover.
Three research questions were presented for resolution: What are the key advantages of the FWA from the employee's perspective, what effects do these FWA advantages have on dissertation flexible working well-being, and will the FWA influence employee intent to stay?
A questionnaire was dissertation flexible working to 53 participants in a semi-structured interview in their home environment. The information was then collated, synthesised and categorised for further analysis and interpretation. The key findings were that there was a positive association between FWA's and employee intent to stay longer with the company. Further, employee well- being associated with the advantages of dissertation flexible working FWA seemed to be a major influence on their decision to stay.
Strong emotional responses on the issue of family time and caregiving were observed, along with the hypothetical cancelation of the FWA. Some negative associations of the FWA were discovered, necessary essay chevening scholarship technology issues, distractions at home, and isolation from phenomenology doctoral thesis colleagues.
The conclusions made from this case study are that work-life balance initiatives such as FWA's generally increase employee well-being, organisational commitment, work performance, and quality of family life. The recommendation to RSSS is to extend the FWA to assess the full implications on intent to stay to see if it does dissertation flexible working fact reduce the turnover rate.
Further recommendations include resolving technology issues, and to initiate well-being programs that dissertation flexible working tied to work performance assessment. Keywords: Flexible work arrangement, intent to stay, staff well-being, staff turnover, organisational commitment, work-family balance, work-life balance.
Literature Review Research Methodology Results, Analysis and Interpretation Conclusion and Recommendations Staff turnover rate is a concern for many companies, particularly when investing resources i. Whiteheadcited in Seldon, lists some costs of employees leaving as decreased productivity, cost of recruitment, cost of training, a decline in service quality to clients, loss of expertise and networking connections, and impact on morale for remaining employees.
In response to these concerns, and increasing demand for work-life balance from employees, companies around the world have been dissertation flexible working initiatives such as Flexible Working Arrangements McNall et al. These FWA's can lead to higher levels of job satisfaction, organisational dissertation flexible working, and intention to stay with the company Warner and Hausdorf,cited in Http://freey8.com/500-word-essay/experimental-literature-review.html,p.
Remote Staff Support Solutions Inc. The company has reflected a similar turnover rate as the rest of the Philippines' BPO industry. Reducing costs and staff turnover are key areas of focus for the company in After performing a cost-benefit analysis on the implementation of FWA programs, and being satisfied that costs would be reduced, the company decided to go ahead with the FWA of choice: working from home. Management sponsored a report on the effectiveness of the FWA program to see if it would reduce turnover rates.
The report is scheduled for presentation in September This case study research and its findings will form the basis of that report to management. The significance of this research will shed light on the possible influences of the Dissertation flexible working on intent to stay, and recommendations for reducing turnover. Secondly, the management of RSSS expressed interest to commission a further more detailed study that could not be performed in the time and methodological constraints of this research.
This alcoholism personal statement report will assess the FWA program after six months Januaryand rely heavily on the results and findings of this research paper. Learn more here, due to the limited experience of academic research and writing, the researcher will gain valuable experience from the process.
The aim, objectives and significance of the research are also discussed. From this, key research questions were proposed in order to meet the objectives of the study. Chapter Two - Literature Review This chapter provides a review of the literature relevant to the dissertation flexible working topic.
The researcher critically evaluated key themes and provided some personal insights having experienced FWA's in the past, and been involved at managerial level within the BPO industry.
Approximately 75 sources in this chapter provided a solid foundation for the topic to dissertation flexible working researched thoroughly and effectively. A conceptual framework was constructed, and some knowledge gaps in the literature were just click for source. Chapter Three - Research Methodology In this chapter, the researcher detailed their methodology for how the data will be collected, analysed and interpreted.
The choice of research philosophy, purpose and strategy were justified, along with the data gathering and sampling techniques http://freey8.com/500-word-essay/citizenship-essay-introduction.html. The limitations of the research and ethical concerns were also discussed. Written data was dissertation flexible working presented in graphical form for easier understanding.
An interpretation of the data was provided, along with some key findings. Chapter Five - Conclusion and Recommendations The final chapter concluded with a summary of the findings and made some recommendations and associated action plans. The realisation of the research objectives was explained. Key lessons learned were discussed, and some suggestions for further research were provided.
How do these benefits dissertation flexible working employee well- being, and will this influence employee intent to stay? The review will begin with definitions where appropriate, followed by a background and discussion into each of these areas.
Issues with FWA's will also be discussed, along with some gaps observed in the literature that can shed light on future research opportunities. The researcher will infuse some personal insights and perspectives having been involved in the implementation of FWA programs for various companies and industries. More specifically, they are special company-provided benefits that allow the employee to have some autonomy over when and where they work Lambert et al.
Dissertation flexible working early model of organisational flexibility was categorised as internal or external. External flexibility refers to the organisation using external suppliers to provide labour, such as contractors, or agency work. Finally, distributed work arrangements Belanger and Collins,cited in Kelliher and Anderson,p. Four common categories of FWA are as follows: FlexiTime, compressed work week, part- time work, and telecommuting Masuda et al.
Dissertation flexible working involves working remotely either on the road, or from a client's location, a virtual office, and more increasingly from home. Dissertation flexible working takes advantage of computer technology and advanced communications to make this a reality. FlexiTime, on the other hand, takes the traditional set working hours of an employee and gives them some degree of freedom over when click to see more decide to start and finish those hours of work.
There are other forms of flexible working arrangements i. Job Sharebut for the purposes of this paper, the researcher will be focusing on the FWA associated with working dissertation flexible working home.
Whatever the classification and term used to describe the kind of flexibility options offered by the organisation, the underlying theme is employee choice of work time and location Kelliher and Anderson,p. There is a wealth of research literature, backed up by labour market statistics on this changing dynamic of working life Arnold, dissertation flexible working While part-time and contract work is fairly well known, contingent workers sometimes called freelancers are considered non-permanent, and may or may not work under a contract.
Regardless of the type of flexible work, organizations can use these diverse resources to fit varying situations and not have to be burdened by employer-employee legislative or employment law restrictions Phillips, dissertation flexible working There are a number of key factors that have contributed to this transformation of working life, http://freey8.com/500-word-essay/personal-statement-starters.html a few of them will be discussed here.
Organisations are increasingly immersed in global complexities, competing for resources and information, with dissipating national boundaries Schermerhorn et al. They now can compete globally with decreasing barriers to transportation, currency, communication and cultural factors Morgan,p. Indeed, the enhanced communication, collaboration and connectivity that supports FWA's will attract and retain top-level employees proofreading jobs dissertation to Globalisation is transforming employment practices i.
All of these factors make globalisation one of the most pervasive influences on the changing nature of business, society and individuals Kanter,cited in Spector,p. Demographics Traditionally, the working environment was characterised by an employee at the place of work i. However, dual-career couples and single-parent families have also increased dramatically Allen, ; Malara, ; Irfan and Azmi, Also with people living longer, and the baby boomers generation aging, the average age of workers is higher than in the past Possenriede and Plantenga, ; FWI,which in turn raises the age of retirement.
The average retirement age for men between and rose from Lastly, but by no means an exhaustive list, the cultural dynamics in the workforce will become more dissertation flexible working and ethnically diverse AJOA,p. The value of work and family life as perceived by the employee may vary from culture to culture. This can bring challenges for organisations adapting to cultural diversity, and lead to programs such as flexible work dissertation flexible working to cater for employees from cultures that value family equally or above working life.
Women in the workforce Over the past 70 years, women as a percentage of the total workforce rose from With increasing female participation in the work- force, and women bearing most of the responsibility for raising children, they may feel more dissertation flexible working to their job when they perceive the organization is supportive dissertation flexible working family-friendly work initiatives such as FWA's Scandura and Lankau,p.
In the Philippines' BPO industry, women represent Given these factors, flexible working arrangements can be very appealing to women wanting to care for their children while working Noonan et al. Therefore it follows that organisations are more likely to provide FWA's in a female-dominated workplace Holt and Thaulow,cited in Lewis and Roper,p.